Support & FAQ

Contact

Questions, feedback or problems? Write to us: support@gymload.app

Frequently asked questions

Is GymLoad free?

Yes. Basic tracking with a small exercise selection is free. Pro and Ultra unlock the full feature set and the complete catalog respectively; yearly subscriptions start with 7 days free.

How do I manage or cancel my subscription?

Via the App Store settings of your Apple Account: Settings → (your name) → Subscriptions. There you can switch or cancel.

I reinstalled the app – how do I restore my purchases?

In the app, on the purchase screen (“Paywall”), tap “Restore purchases”. Purchases are tied to your Apple Account.

Do I need an Apple Watch?

No. GymLoad runs entirely on the iPhone. With an Apple Watch you additionally get live heart rate, calories and set logging on your wrist.

What happens to my training and health data?

It stays on your device or in Apple Health and is not transmitted to our servers. Details in the privacy policy.

How can I export or back up my data?

In the app under “More → Data” you can export your completed workouts to a file and import them again.

How do I request access to or deletion of the data stored on the server?

Write to us at support@gymload.app; please include your installation ID (visible in the app) if possible. More on this in the privacy policy.

Refunds?

Refunds for App Store purchases are handled by Apple: reportaproblem.apple.com.